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ASSOCIATE DIRECTOR, CLINICAL SERVICES
Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
Scope of Responsibilities: The Associate Clinical Director is an essential member of the Counseling & Psychological Services (CAPS) Leadership Team. Reporting to the Director of CAPS, they are primary lead for clinical services within CAPS. This position is administratively responsible for oversight of CAPS’ clinical services including individual, group, and couples counseling, and crisis intervention. This position ensures compliance with The International Association of Counseling Services; monitors multidisciplinary consultation teams; creatively develops cutting-edge service delivery options; and monitors client assignment and referral. Monitors clinician adherence to established policies and procedures and provides or facilitates training based on staff needs. Manages CAPS in the absence of the Director. The Clinical Director is responsible for administrative supervision of an assigned clinician team. Acquires and manages feedback regarding staff performance and completes timely annual evaluations for those staff over whom they are administratively responsible. Is actively involved in crisis management services and hospitalization of clients. Provides age-appropriate psychological care to eligible members of the University community. Supports the Mission, Vision, and Values of CAPS, and Duke University.
List specific tasks and responsibilities and indicate the approximate % of time to be spent on each duty (or section of duties) should be listed.
- Clinical Leadership, Personnel Management & Policy Development: Works with the Leadership team and the Counseling Director to conceptualize the scope and design of optimal service delivery and directs the operational needs of Clinical Services. Provides leadership for staffing clinical services and the provision of supervision to direct reports. In partnership with the Assistant Director of TRAC (Triage, Referral, Access, and Crisis) Plays a key role in the optimization of access to services as well as monitoring the quality of services. Supports the Assistant Director of Training with integration of trainees and training curricula into the spectrum of clinical services. Participates in the Leadership Team in the overall management and administration of all CAPS services. Takes a lead role in Clinical P&P and maintains appropriate policies on clinical services. As a member of the Leadership Team, participates in general policy development for CAPS. 45%
- Client/Patient Direct and Support Services: Provision of primary (mental health outreach), secondary, and tertiary counseling services to eligible members of the Duke community within the CAPS scope of service. Performs initial consultation evaluations (routine, urgent, and crisis) based on the referring problem. Evaluations focus on arriving at a preliminary diagnosis, an integrated treatment plan, or appropriate referral. Provide consultation within the legal boundaries of release-of-information. Consistent with UHC & CAPS Policy & Procedure manuals, develop idiosyncratic treatment plan based on an investigation of empirically supported treatment options, make appropriate referrals, and accurately document treatment provided. Provide clinical supervision and consultation. 35%
- Administrative Tasks and Meetings: Be an active, respectful, and engaged member of CAPS team and work groups. Understands and assesses with other members of the Leadership Team International Association of Counseling Services. Actively reviews and seeks to improve services to eligible members of the Duke community. Participate in research projects. 15%
- Professional Development & Peer Consultation: Attend staff and other assigned clinical meetings/committees. Maintain professional licensure. Support development of CAPS staff. Other duties as required. 5%
Work requires one of the following: a doctoral degree in Psychology from an accredited educational institution; or a master's degree in social work, counseling, or related field from an accredited program. Doctoral degree preferred. Must hold full licensure and supervision credential in your current state and be eligible for a license in NC within one year. 8+ years of progressive experience in clinical leadership, demonstrated excellent clinical and leadership skills. A doctoral degree can be substituted for two years of the required experience.
- Four or more years’ experience in the evaluation and treatment of individuals whose age and psychological development are similar to traditional and non-traditional college students.
- Training and four years or more of experience working with individuals from traditionally underserved populations – first generation, LGBTQIA+, BIPOC, Latinx, international, veterans.
- Ability to provide supervision of counseling and psychotherapy to Postdoctoral Fellows, practicum students, or other students in training.
- Background working with disorders typically seen at university counseling centers.
- Background working in a multidisciplinary setting.
Additional Job-Specific Skills and Competencies
- Demonstrates experience and capability to work as part of a highly cohesive and multidisciplinary team in a university counseling center and with professionals in other campus units;
- Demonstrates effective interpersonal skills that facilitate organizational health;
- Demonstrates a commitment to self-awareness and desire for growth related to intersectionality and the ways marginalization, discrimination, and oppression impact individuals and systems; and
- Experience in the provision of crisis intervention and consultation is essential.
Knowledge, Skills, Abilities, and/or Competencies:
- Strong leadership, communication and management skills.
- Strong interpersonal skills and the ability to work in a fast-paced work environment.
- Effective verbal and written communications skills, interpersonal skills, and the ability to work well with multi-disciplinary and multi-cultural groups.
- Training and skills in providing telehealth services.
- Familiarity with short term models of treatment.
- Ability to work with an electronic health record.
- Knowledge and skill in the use of computer programs and databases including Word and Excel plus comfort and knowledge in running reports and completing statistical analyses.
- Knowledge and/or interest in preventative mental health education and outreach programs.
- The Associate Director interacts, influences, and collaborates with CAPS providers and staff, outside health care providers, parents, Duke faculty/staff, in the daily process of providing care for patients.
- Sitting for extended periods, talking, hearing corrected to normal, corrected visual acuity adequate to utilize the electronic health record.
CAPS Work Expectations:
Attendance and Punctuality: Is timely for work in arrival and departure, for meal and other breaks. Anticipates the need for leave. Uses annual sick leave appropriately according to Duke policy.
Dependability: Is dependable and able to carry out instructions and responsibilities thoroughly and completely. Works independently without requiring close supervision to complete usual job responsibilities. Is efficient and thorough in completing job responsibilities. Demonstrates accountability for use of time and materials.
Interpersonal: Works effectively with other individuals (co-workers, subordinates, supervisor, students, faculty, staff and the public) in the performance of job duties. Demonstrates consistent cooperativeness, courtesy, and tact in the handling of job responsibilities.
Communication: Demonstrates effective and professional communication skills.
Standard: Demonstrates respect and understanding of differences among staff and knowledge of human behavior. Maintains interactive communication with patients and families. Effectively addresses conflict and opportunities for improvement.
Customer Service: Contributes to the CAPS Service Culture:
Standard: Consistently demonstrates an understanding of the importance of service excellence in the work of the CAPS, with both internal and external stakeholders. Treats colleagues, students, clients, and families with respect and sensitivity. Is courteous and helpful. Communicates with others in a way that actively promotes a positive, team-oriented environment. Exhibits active listening and a willingness to assist in problem solving, both with patients and clients and with fellow employees. Remains calm and diplomatic in the face of stressful situations and difficult interactions. Exhibits professionalism in all communication, both written and oral.
Doctoral degree in Psychology from an accredited educational institution; or a master's degree in social work, counseling, or related field from an accredited program. Doctoral degree preferred. Must hold full licensure and supervision credential in your current state and be eligible for a license in NC within one year.
Required: 8+ years of progressive experience in clinical leadership, demonstrated excellent clinical and leadership skills. A doctoral degree can be substituted for two years of the required experience. Preferred: Four or more years' experience in the evaluation and treatment of individuals whose age and psychological development are similar to traditional and non-traditional college students. Training and four years or more of experience working with individuals from traditionally underserved populations – first generation, LGBTQIA+, BIPOC, Latinx, international, veterans. Ability to provide supervision of counseling and psychotherapy to Postdoctoral Fellows, practicum students, or other students in training. Background working with disorders typically seenat university counseling centers. Background working in a multidisciplinary setting.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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