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Assistant Manager

Job Description

Position Details

Position Information

Recruitment/Posting Title Assistant Manager
Job Category Staff & Executive - Administrative & Support
Department SA-Dean of Students
Rutgers, The State University of New Jersey, stands among America’s highest-ranked, most diverse public research universities. The oldest, largest, and top-ranked public university in the New York/New Jersey metropolitan area, you’ll find us at our main locations in three New Jersey cities, and our footprint can be seen around the region. We’re an academic, health, and research powerhouse and a university of opportunity.
The Division of Student Affairs at Rutgers University–New Brunswick seeks to help students succeed and thrive, while attending Rutgers and after graduation as well. Our programs, services, and learning opportunities align with our mission, vision, and core values, reflecting the tenets of the Knight’s Call, while using data to inform how our offerings evolve. The four pillars of academic success, student engagement, health and wellness, and inclusion are fundamental to our work.
Posting Summary
Rutgers, The State University of New Jersey, is seeking an Assistant Manager for Student Basic Needs within the Offices of the Dean of Students – Off-Campus Living and Community Initiatives as part of the Division of Student Affairs. The position’s responsibilities are centered on our mission to support academic and social development, as well as retention of Rutgers University students. The Assistant Manager aids students (and their families), faculty, and staff on unmet financial needs such as food and housing. The person in this role may also participate in outreach activities to help students acquire knowledge and skills which will enhance their ability to function effectively at the university and in the New Brunswick/ Piscataway community.
We are a new department unit looking for people enthusiastic about developing a powerful, justice-based organization focused on our community’s needs. In order to: secure funding for a diverse student body; create a supportive ecosystem that prioritizes students; increase students’ access to and utilization of all support services; and promote student equity, success, retention, and completion by removing structural and systemic barriers, this position will develop programs and collaborate with campus partners and community organizations. To do this, the role will need to be up to date on current concerns, cutting-edge tactics, accepted procedures, laws, and policies pertaining to student equity and fundamental needs.
We strive to have our students prosper while attending Rutgers University. Our department is focused on expanding our food aid programs and making sure they have access to healthy and reliable housing. We will get the chance to lay the groundwork for this new department and decide how our campus community’s basic requirements will be met moving forward.
Among the key duties of this position are the following:
  • Provides direct supervision and leadership to Basic Needs Center staff, students, and others, including the coordination of assigned functions, activities, and services. This includes one professional staff member, up to 20+ student staff, and potential volunteers.
  • Supervises Rutgers Student Food Pantry program and related programs that address food insecurity. These programs provide community members with access to food, hygiene items, and meal swipes in the on-campus dining facilities.
  • Manages, supervises, supports, and coordinates the college-wide food pantry, clothing closet, financial, credit-building services, and other assigned basic needs efforts; coordinate scheduling, training, and staffing; provide work guidance in collaboration with Basic Needs Coordinator, volunteer and student workers; maintains quality control; and orders, receives, and stocks necessary items.
  • Responsible for recruitment, selection, hiring, orienting, training, ongoing supervision and evaluation of student pantry staff who coordinates the food pantry operations.
  • Develops and maintain relationships with partners inside and outside of the university to cultivate resources in support of students and to enhance the effectiveness of referrals.
  • Provides individualized case management support for a caseload of students.
  • Conducts initial intake meetings with students to assess needs for appropriate referrals
  • Provides case management consultation to faculty, staff, parents, and guardians related to their questions about resources for basic needs support and student success.
  • Provides mental health outreach programming to the community related to topics such as suicide prevention and making effective referrals (i.e., gatekeeper training).
  • Supervises students and develops action plans to facilitate referrals to on and off-campus resources.
  • Develops/leads programs, trainings, and workshops for faculty, staff, and students that support integrated student development and success.
  • Applies Qualtrics, campus assessment tools, standard data acquisition methodologies/ other related assessment tools.
  • Works collaboratively with the Assistant Dean to write/report on outcomes/data to campus partners, donors, alumni, and the Student Affairs Assessment Team.
  • Monitors/reviews programs, use standard processes/information to improve/further develop existing programs and services.
  • Participates in professional development workshops, conferences, construct learning objectives/assessment measures for programs.
  • Manages student information systems, statistical data interpretation, and the application of information technology to success/retention/completion programs
Position Status Full Time
Hours Per Week
Daily Work Shift
Work Arrangement
FLSA Exempt
Grade 05
Position Salary
Annual Minimum Salary 58867.000
Annual Mid Range Salary 73298.000
Annual Maximum Salary 87729.000
Standard Hours 37.50
Union Description URA-AFT Administrative
Payroll Designation PeopleSoft
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview .
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility ABP


Minimum Education and Experience
  • Bachelor’s Degree preferably in human services, sociology, political science, business, higher education administration or a related field.
  • Minimum of two years of related experience.
  • Use of personal vehicle in order to travel for business demands; a valid driver’s license would be required for this position.
Required Knowledge, Skills, and Abilities
  • Demonstrated knowledge of theory, national research, current issues, and recent events regarding college student support and resources, particularly under-served or under-resourced populations.
  • Knowledge of cultural factors and systems influencing poverty, homelessness, and food insecurity.
  • Demonstrated organizational skills, including the ability to handle multiple cases and use various computer applications to manage caseload.
  • Initiative and the capacity to foster teamwork and cooperation across the university and community.
  • Excellent oral, written, and interpersonal skills, including the ability to make group presentations.
  • Sound judgment and decision-making skills.
  • Planning, budgeting, program or project management, and assessment skills.
  • Experience administering programming within a community or higher education setting.
  • Clear understanding of and ability to work within organizational roles and structure.
  • Capacity to work with a minimum of direct supervision balanced by the ability to recognize when consultation and/or notification of a supervisor is appropriate.
  • High level understanding of working with confidential and sensitive student information and issues.
  • Ability to establish and maintain effective, cooperative/collaborative working relationships with a diverse community of students (families), faculty, and staff.
  • Ability to sustain high levels of engagement and commitment in doing work that focuses on unmet financial and basic needs.
Preferred Qualifications
  • Master’s degree in human services, sociology, political science, business, higher education administration or a related field preferred.
  • 3+ years related professional experience overseeing, basic needs initiatives, food assistance initiatives, case management, student support, or student conduct oversight in higher education or nonprofit organizations with a proven record of accomplishment of increasing responsibility.
  • Experience working with college students in student services, student affairs, or student development capacities or in social services, social work, counseling, or case management roles.
  • Prior project or program management experience.
  • Multilingual with ability to provide services, trainings, and written correspondence (Spanish, Mandarin, Korean, or American Sign Language).
  • Experience developing services or programs specifically for historically underrepresented and under-served communities.
  • Experience with the writing and management of grants.
Equipment Utilized
  • PC and Apple computer products; Microsoft Office Suite and Outlook; Survey Software; Rutgers enrollment tracking software; Event Management Software (EMS); Campus Labs – Engage; Registration and Assessment Systems. Rutgers Marketplace, and online payment processing.
Physical Demands and Work Environment
  • Most physical demands are consistent with a typical desk-type position requiring daily use of a computer display/terminal as well as some on- and off-campus commuting periodically, engaging in collaborative work around campus necessitating increased movement. However, the Assistant Manager may infrequently be called on to procure items from the Community Food Bank or local grocery stores when other staff are not available. This involves repetitively grasping and lifting food items that may way up to 40 pounds, loading these into a vehicle, and then unloading the items into the pantry.
Special Conditions
  • Must hold a valid driver’s license with a clean driving record and be willing to operate a passenger van on occasion.
  • Clean driving record.
  • Work in excess of 40 hours a week at times.
  • Ability to accommodate evening and weekend work as needed.

Posting Details

Posting Number 23ST0542
Posting Open Date 03/03/2023
Special Instructions to Applicants
Regional Campus Rutgers University-New Brunswick
Home Location Campus College Ave (RU-New Brunswick)
City New Brunswick
State NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees , Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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