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UTS-Temporary HCBS Quality Improvement Analyst - NC DHHS/UNC Chapel Hill

Job Description

Posting Number


Position Number


Position Type


Essential Job Duties

The position will assist in ensuring access to home and community-based services and other medical and non-medical services for individuals with physical disabilities enrolled in a 1915© HCBS waiver.
Position Overview:
This position will provide administrative support to two 1915 © Home and Community-based Services waivers, known as the Community Alternatives Program for Children (CAP/C) and Disabled Adults (CAP/DA). The CAP waivers are authorized under section1915© of the Social Security Act and comply with 42 CFR § 440.180. These programs provide a cost-effective alternative to institutionalization by supporting a physically disabled Medicaid beneficiary to remain in or return to a home and community-based setting.
This position will analyze federal and state requirements for the administrative compliance of two 1915 © HCBS waivers through auditing workflow modules of referral, level of care, assessment, and service plan. This position will also engage stakeholders to seek feedback and provide updates to program statistics, changes, successes, and quality improvement initiatives.

Is Time Limited


Job City & State

Raleigh, NC

Classification Title


Working Title

UTS-Temporary HCBS Quality Improvement Analyst - NC DHHS/UNC Chapel Hill

Work Schedule

FT, 40 hours per week

Other Work/Responsibilities

    1. Convene two (2) stakeholder meetings per year to seek stakeholder feedback and to provide an update on waiver programs.
    2. Conduct an unbiased review of program requests to resolve concerns and issues raised by a waiver participant or primary caregiver.
    3. Create quality improvement plans marketing and outreach materials on target populations for waiver enrollment to distribute to physicians, discharge planners, nursing facilities, schools, community-based organizations, case management entities, and other health care organizations.
    4. Collaborate with stakeholders, including association, advocacy groups, health care providers and other pertinent provider groups to promote understanding and efficiency in program processes.
    5. Collaborate with case management entities to provide training and instruction on quality improvement initiatives and manage each initiative to track remediation efforts and compliance.
    6. Create and update standard operating procedures to align with results of quality initiatives strategies and program requirements.

Minimum Experience/Education

  • Master’s degree in Public Administration, Public Policy, Public Health, Nursing, Social Work from an appropriately accredited institution and three years of long-term services and support and home and community-based services or related experience; or

  • Bachelor’s degree in Public Administration, Public Policy, Public Health, Nursing, Social Work from an appropriately accredited institution and four years of long-term services and support and home and community-based services or related experience; or
  • Licensed to practice as a Nurse in the State of North Carolina and two years of long-term services and support and home and community-based services; or

  • an equivalent combination of education and experience.

Department Required Skills

  • Proven ability to communicate effectively and professionally with employees, managers, and the public (in-person, online, in writing, and on the phone)
  • Proficient in Microsoft Office products, including Word, Excel, and Outlook
  • Ability to establish and maintain effective working relationships with other state agencies, providers of services, advocacy groups, and other organizations
  • Ability to work independently with minimum or no supervision
  • Ability to effectively manage multiple tasks and priorities
  • Proven experience in collecting and analyzing programmatic data
  • Working knowledge of long-term care supports and services and home and community-based care
  • Proven ability to interpret and apply complex Federal and State regulations

Preferred Years Experience, Skills, Training, Education

  • Strong understanding of the Medicaid delivery system or health industry knowledge; associated policies, processes, and operations; and the relevant systems and data trends.
  • Working knowledge of quality improvement strategies and corrective actions
  • Ability to evaluate and analyze cases for Medicaid programs requiring problem solving and critical thinking skills
  • Proven ability to research and verify information provided by Medicaid beneficiaries and provider agencies
  • Knowledge of Medicaid and Medicare programs and third-party payer methods.
  • Experience in management and administration of federal or state programs.

Required License or Certification


Valid NC Driver's License required?


Commercial Driver's License Required?


Anticipated Hiring Range

$25.00 -$35.00/hour depending on qualifications

Job Open Date


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NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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