Associate Director Operations and Student Services
Location: Boston, Massachusetts
Internal Number: 4437676
Associate Director Operations and Student Services
About the Opportunity
Reporting to the Associate Director for the PhD Programming / PhD Network, the Associate Director of Operations and Student Services has primary responsibility of implementing all operations and processes associated with PhD students and Postdoctoral Research Associates. The PhD Network is a strategic and student-centered organization that envisions and develops distinctive offerings for PhD students and postdoctoral research associates. The Network provides niche student service functions for new and emerging opportunities for PhD students and Postdocs, including graduate certificates, a university - level interdisciplinary PhD, fellowship recipients and Experiential PhD. The Network interfaces with the Graduate Student Government, academic colleges and the academic backbone infrastructure including the registrar, office of global services, enrollment management, and student financial services. Operations includes creating and maintaining an annual calendar or activities and project management that includes oversight, progress assessment, implementation and revision of processes related to PhD education and PhD Network activities; liaison with graduate representatives across campus regarding PhD and postdoctoral research associate matters; and review and recommendation related to PhD student policies. This role includes process design, implementation and overarching guidance and oversight through partnership with colleagues within the Office of the Provost and units across campus that support graduate students.
The position requires the ability to lead with influence, collaborate with colleagues from different disciplines and functions, a systems perspective, critical thinking, attention to detail, excellent communication (verbal and written) skills, a data driven approach to decision making and an enthusiasm to learn new technology. Applicant must be self-motivated, anticipate problems and demonstrate significant independent judgment - must be able to take initiative and follow through on tasks independently. Demonstrated record of leadership, collaboration, establishment of effective processes, commitment to process and self-improvement, and integrity along with a passion to support the graduate education mission. Computer skills are essential along with thirst to learn new tools and methods. Commonly used software packages include the Microsoft packages, Adobe suite, SharePoint, WordPress, MailChimp, database tools and enterprise systems such as Banner, Salesforce, Tableau, SharePoint and Smartsheet. Master's degree required. Minimum of 5 years of experience in higher education with specific experience with PhD students, postdoctoral research associates, project management, programming, operations, and collaborative environments.
Assist Leadership with Planning and Strategic Operational Alignment: (20%)
Implement Operations: (20%)
Direct Project Management: (30%)
Implement Student Services for all programming for PhD students and Postdocs (20%)
Special Projects: (10%)
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity .
To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Associate-Director---Operations-and-Student-Services_R117134
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About Northeastern University
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.
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