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Clinical Research Coordinator

Job Description


Full Time


Job Summary

The Clinical Research Coordinator (CRC) position will support survey and interview administration for the studies of the Principal Investigator (PI), and Project Director (PD) in a clinic-based research program that focuses on improving care and treatment for underserved people living with HIV (PLH). The site of the research is Ward 86 at San Francisco General Hospital, one of the oldest and largest HIV clinics in the country, and the safety-net HIV clinic for the city and county of San Francisco.

The CRC will be working in a publicly funded HIV clinic that serves many diverse and often marginalized urban populations and will need to apply a warm and non-judgmental manner and consistently demonstrate interpersonal tact, discretion, and sensitivity when interacting with clinic patients and providers. Requires to adherence to research protocols with an emphasis on organizational skills and attention to detail. The CRC will meet regularly with the principal investigator and project director for the studies to ensure study milestones are met.

One study is a new multi-site study to develop, implement, and evaluate a low-barrier drop-in/mobile care for people living with HIV (PLH) who are not engaged in care and may be experiencing homelessness, substance use, and mental illness. Responsible for working with providers to recruit and enroll participants according to approved eligibility criteria, obtaining informed consent, administering structured interviews according to study timelines, engaging participants to ensure retention in the study and documentation of all study procedures.

Another study that has been ongoing for over twenty years is the CFAR Network of Integrated Clinical Systems (CNICS), a National Institutes of Health (NIH) -funded cohort of clinic cohorts consisting of ten academic HIV clinics across the United States that draws on electronic medical record data, patient-reported outcomes, and specimens. The Patient Reported Outcomes (PROs) component of CNICS involves a health assessment administered to clinic patients approximately every four months.

The CRC will be responsible for identifying eligible patients in the clinic, administering the health assessment on an iPad, and delivering results to the patient’s provider to aid with clinical care in real time. The CRC will also maintain a monthly report of eligible patients present in clinic, approached, declined/accepted, and surveys completed in order to troubleshoot reasons for refusal and non-completion. May also conduct chart reviews for the CNICS data manager to help resolve discrepancies or gather more information on electronic medical record data.

Note: This position requires a physical/health screen.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up):TCS Non-Academic Titles Search (ucop.edu)

Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The Division of HIV, Infectious Diseases and Global Medicine at the University of California San Francisco (UCSF) is an internationally recognized global leader in clinical care, research, and education. With its home-base located at Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG), the division has been ranked as the top facility in the country for AIDS care since 1983.

The division’s work is featured frequently in the media, and it is often visited by numerous international, national, state, and local dignitaries and delegations. The division consists of approximately 36 faculty members, 11 fellows/postdoctoral scholars and 170 academic and staff employees. It is the largest Division of the Department of Medicine (DOM) at ZSFG, with a total expenditure budget of approximately $52 million dollars.

Required Qualifications

  • HS graduation and sufficient experience and demonstrated skills to successfully perform the assigned duties and responsibilities; and/or equivalent experience/training
  • Proficiency in MS Word, Excel, and Outlook
  • Attention to detail; strong interpersonal skills; excellent, effective verbal and written communication skills to coordinate with subjects, team members, other departments, and outside institutions; and the ability to multi-task in a fast-paced environment while working with a diverse subject population
  • Ability to work well independently, complete projects in a timely manner, and prioritize multiple projects to ensure the completion of essential tasks by deadlines

Preferred Qualifications

  • Bilingual in Spanish and English
  • BA/BS degree
  • One year of experience in survey research that includes sensitive content, or an equivalent combination of education and experience
  • One year of volunteer or professional experience working in a clinic setting or equivalent e.g., community non-profit and interacting with patients / clients and their health care providers
  • Understanding of patient population to create rapport and a relationship, while also giving insight to what is realistic and appropriate for patient participation
  • Experience working with HIV-infected individuals in a service or research capacity
  • Experience working with electronic medical records
  • Ability to understand priorities in clinical research
  • Willingness and ability to strictly follow approved study protocols and document all study activities
  • Highly organized, able to multi-task, and demonstrated success working in a fast-paced environment
  • Prior experience successfully establishing rapport with health care providers and staff
  • Prior experience working on multisite studies
  • Excellent verbal and written communication skills
  • Record of excellent attendance and reliability
  • Ability to maintain patient confidentiality
  • A positive attitude and a sense of humor
  • Fluency in the usage of Institutional Review Board (IRB) online Iris system for submission, renewal, and modification of protocols through this system
  • Knowledge of UCSF and departmental policies for dealing with reimbursement, guidelines for research, confidentiality and HIPAA regulations, following the UCSF mission statement and purpose for research, and a clear understanding of policies and procedures on patient safety and confidentiality (electronic and hard copy medical records, patient charts, communication, etc.); knowledge of medical terminology, research policies and guidelines, database building/analysis, and data management within some of the following: REDCap
  • Experience applying the following regulations and guidelines:
    • Good Clinical Practice Guidelines
    • Health Information and Accountability Act (HIPAA)
    • The Protection of Human Research Subjects
    • CHR regulations for recruitment and consent of research subjects
    • Effective Cash Handling Procedures
    • Environmental Health and Safety Training
    • Fire Safety Training

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title


Job Category

Research and Scientific

Bargaining Unit

University Professional Technical Employees – Research Support Professionals Unit (UPTE-RX)


Zuckerberg San Francisco General (ZSFG)

Additional Shift Details

M-F; 8am-5pm

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