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Security Operations Manager

Job Description

PD Security Services

Full Time


Job Summary

Under the direction of the Security Services Administration, the Security Operations Manager will be the lead for 24/7 operations of the UCSF Health or Campus Security Divisions as assigned. This position will be a primary manager for any UCSF Health hospitals and clinics or Campus locations they are assigned to. The position will also be required to act as liaison with numerous other UCSF Health and Campus departments including but not limited to the Lock Shop, Engineering, Telecomm, and UCPD.

The incumbent will supervise staff and maintain the records for Security Services. The incumbent may also be responsible for coordinating training and compliance needs. The position requires an individual who can work independently and perform and prioritize multiple tasks.

The incumbent may also be responsible for assisting the director of the Workplace Violence Prevention (WVP) program throughout UCSF. The incumbent may support the WVP Committee and will be required to work collaboratively with various stakeholders such as the Department of Nursing, Safety, and Security Services, Risk Management; Facilities, Emergency Management, and other related departments, and may be required to present information to various groups, including but not limited to senior leadership, patient care unit staff, and ambulatory clinic staff.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up):TCS Non-Academic Titles Search (ucop.edu)

Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however, a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will consider the final candidate's experience AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The UCSF Security Services Division strives to ensure the safety and security of learners, staff, and patients inside and outside of UCSF properties, clinics, and health facilities. They assist UCSF PD to provide a crime-free and safe environment through the highest level of professional services, integrity, respect, and excellent customer service.  The UCSF Security Services Division is a Division in the UCSF Police Department. The UCSF Police Department’s overriding mission is to enhance the safety and quality of life for students, faculty, and staff across the UCSF system. By working in partnership with the community, UCSF PD strives to promote public safety and crime prevention through education and enforcement; maintain public order while preserving the legal rights of all individuals; provide efficient and courteous service; and reduce the impact of crime.  The UCSF Police Department is known for its community service orientation, effectiveness at preventing crime through campus community involvement, and for providing a safe living and working environment for the promotion of education, research, and public service.  The Security Services Division provides site security services to a daily population of over 60,000 people at university and contract locations. Founded in 1864, UCSF includes the 107-acre Parnassus campus that is home to graduate professionals in dentistry, medicine, nursing, and pharmacy; a graduate division for pre- and postdoctoral scientists; UCSF Medical Center; UCSF Children’s Hospitals; and Langley Porter Psychiatric Institute (LPPI). UCSF is considered one of the nation’s premier health sciences teaching, training, and research centers. UCSF is the only UC campus dedicated exclusively to the health sciences.

Required Qualifications

  • Bachelor’s degree in a related area (business, safety, criminal justice, public health, public administration) OR four years of equivalent experience/training.
  • Eight (8) or more years experience managing/leading safety operations and security programs.
  • Two (2) or more years of supervisory/manager experience.
  • Experience in the areas of finance and budget management.
  • Broad knowledge of the organization, Human Resources, and UC policies and processes.
  • Proven ability to perform, train, and supervise all aspects of security function.
  • Skills to work collaboratively and coordinate with others. 
  • Demonstrated leadership skills in mentoring and advising employees. 
  • Excellent customer service skills including problem-solving skills and good judgment and actively cooperates and supports the work of others.
  • Strong verbal and written communication skills to include but not limited to actively listening, providing advice, and counseling employees; desire to relate with employees, and effectively supervise, and work successfully alongside multi-cultural, opposite gender, LGBTQ, aging, and disabled populations. 
  • Ability to assess complex issues, quickly evaluate issues when needed identify options for resolution, and solve problems while under pressure. 
  • Ability to effectively manage multiple priorities and execute plans to meet deadlines.
  • Specialized training, certification, and /or experience in diffusing assaultive behavior.
  • Ability to facilitate both large and small groups for training/education/meetings.
  • Excellent analytical and problem-solving skills.
  • Ability to work independently, good organizational skills, computer skills, and willingness to seek continued education.
  • Intermediate proficiency in Microsoft Office Suite.

Preferred Qualifications

  • Master's degree in a related area (business, safety, criminal justice, public health, public administration).
  • Active California State Guard Card.
  • Certification in some form of diffusion assaultive behavior training (managing assaultive behavior, crisis prevention institute (CPI) and McAfee Institute, etc.
  • Prior experience in the health care field in a position involving considerable judgment and discretion.
  • Background in WPV Program Implementation and investigation of WPV incidents.


Valid California Driver’s License

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

006533 SCRTY MGR 1

Job Category

Security and Public Safety

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)


Fully Onsite, Mission Bay (SF), San Francisco, CA

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