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Small Animal Emergency Technician

Job Description

Posting Number


Internal Recruitment


Working Title

Small Animal Emergency Technician

Anticipated Hiring Range

Commensurate with education & experience

Work Schedule

Hours & days TBD - 24/7 operation - 1st, 2nd & 3rd shifts - will include on-call, rotating holidays & possible weekends

Job Location

Raleigh, NC

About the Department

The NC State Veterinary Hospital (VH), established in 1983, is one of the highest rated veterinary academic medical centers in the country, serving communities throughout North Carolina as well as many other states. The hospital staffs over twenty clinical services with board certified specialists that are nationally and even internationally renowned, ensuring the VH is on the cutting edge of veterinary medicine. Patients benefit from the combined expertise of multiple specialists utilizing a team approach to patient health care. Each year, nearly 35,000 patients are treated in the VH. The VH provides compassionate care, state of the art specialty health care, expert clinical instruction for 4th year veterinary students from College of Veterinary Medicine, and ongoing investigation of innovative techniques and procedures to further advance the field of veterinary medicine.

The college is committed to practicing inclusivity, making community a priority and promoting innovation. We embrace effective leadership and we champion personal and professional growth.

Essential Job Duties

This position provides technical assistance to the Small Animal Emergency Service (SAES) in the Randall B Terry Companion Animal Medical Center (TC). The individual will act as the patient care and service coordination technician for the department, providing unique internal and external customer service, technical assistance, data collection, and patient care.

Primary responsibilities include, but are not limited to:
  • Interacts with both private owners as well as referring veterinarians (rDVM) through e-mail and phone communications.
  • Primary point of contact for client check in, patient admitting, updates, scheduling, and questions.
  • Interacts with internal services and their respective staff, clinicians and students.
  • Provides patient admitting into the unit for hospitalization and communicates with students, staff and clinicians to receive the most up to date information regarding presenting problem, diagnostics being performed as well as projected plan of care for the animal.
  • Provides all initial triage care for patients during emergency situations, including history from owner, physical exam, information gathering and relaying to clinician.
  • Performs various technical procedures including; post-operative support and monitoring, Intravenous catheter placement for both short and long term vein access, venipuncture, IV injections, wound management, drug administration (IV, Oral, Subcutaneous), bandage care, blood transfusion administration, emergency intervention, ECG monitoring, abdominal ultrasound, routine and emergency radiographs, anesthesia and surgical support and various other routine diagnostic testing.
  • Performs diagnostic blood and urine testing, SNAP tests, drug screening tests, venous blood gases in the in-house laboratory.
  • Provides surgical assistance for OR cases as well as minor surgical procedures, in preparing patients, scrubbing, shaving, acting as surgical nurse, and operating specific surgical and anesthetic equipment.
  • Manages all internal billing for individual patients being housed in SAES and the associated charges with hospitalization, technical procedures, surgical procedures, anesthetic procedures, radiographic procedures and treatments performed.
  • Provides excellent patient care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration. Completes specialized treatments in an accurately and timely fashion. Works proactively to keep patients clean and comfortable.
  • Prepares and assists with complex procedures including chest tap, ECG monitoring and interpretation, emergency CPCR, venous and arterial cut down, auto transfusion, chest tube placement, nasal oxygen tube placement and various other routine and emergency diagnostic testing and procedures.
  • Responsible for supervising, coaching, teaching, orienting and evaluating all senior veterinary students as well as post-doctoral interns and residents regarding excellent patient care and technical procedures.
  • Records a variety of data relating to patient care and treatments, and service related communications. Provides quick and accurate information regarding each patient, acting as the liaison between service and other departmental technicians. Is proficient in entering data into electronic medical record.
  • Maintains a clean working environment to ensure Infectious Disease standards are followed and infection is not spread. Handles all medical/biological and infectious waste appropriately. Follows all radiation safety, OSHA, and Environmental Health and Safety standards.
  • Keeps all necessary equipment in clean and working order and has all necessary and appropriate stocked supplies available for procedures and daily patient husbandry.

Other Responsibilities

Other duties as assigned.

Minimum Experience/Education

Completion of an accredited training program in the area of assignment; or equivalent combination of training and experience.
Some positions may require additional Training, Certifications, or Licensure.

Other Required Qualifications

  • Previous experience in an Emergency or Critical Care setting.
  • Previous experience working with small animals.
  • Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
  • Ability to communicate professionally and effectively at all times and maintain professionalism in emotionally charged / challenging situations.
  • Ability to provide high quality customer service.
  • Ability to lift up to 50 pounds with or without reasonable accommodation.
  • Ability to work beyond scheduled work hours as needed.
  • Ability to work effectively as a member of a team and be an active participant in problem solving and team advancement.
  • Ability to work effectively with computers and electronics.
  • Ability to work independently and practice good judgment to ensure high quality care for all patients and request assistance when needed.
  • Desire to teach 4th year veterinary students.

Preferred Qualifications

  • Licensed/Registered/Certified by any state – strongly preferred.
  • Graduation from an AVMA fully accredited two- or four-year Veterinary Technician program.
  • Three (3) years of experience as a veterinary technician in an emergency or critical care clinical setting; preferably at a teaching hospital.

Required License or Certification


Valid NC Driver's License required


Commercial Driver's License Required?


Job Open Date


Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)


Special Instructions

In addition to a fully completed application please submit a cover letter, resume and the contact information for professional references.

* Please note that the work history on your resume must also be included in your application*

Position Number


Position Type


Position Classification Band Title

Medical Support Technician

Position Classification Band Level


Position Classification Salary Range

$31,200 - $61,687

Salary Grade Equivalency


Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)



12 Month Recurring

Mandatory Designation - Adverse Weather

Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Mandatory - Medical Emergencies

Time Limited Position


Department Id

192001 - CVM Teaching Hospital


NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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