Position Summary

The Student Success Specialist fosters student success and excellence by providing an inclusive and respectful academic and work environment, assisting students with accessing the benefits of external and community resources. This position supports students using a diversity, equity, and inclusion lens and works collaboratively with external partners to help students as they progress toward their goals by encouraging them to seek non-academic resources and opportunities on and off campus. This position will work with external and community partners and faculty and staff across campus to support student success. The Student Success Specialist reports to the Director of Student Success. (Continuation of position is contingent upon grant funding)

Salary Schedule: E3 04

Essential Duties and Responsibilities

• Cultivate student relationships and offer mentoring guided by curriculum objectives.
• Deliver comprehensive wellness resources and guidance directly to students.
• Ensure consistent communication with students following college protocols.
• Identify and collaborate with external and community partners to enhance student access to support resources.
• Engage in community outreach activities and presentations as required.
• Oversee referral services and coordinate follow-up engagement with referred students.
• Establish and manage a follow-up system for students referred to campus or community resources.
• Cultivate and maintain relationships with community organizations offering valuable services to Trenholm State students.
• Provide support and referrals to students facing academic or personal challenges, including those on academic probation.
• Maintain regular contact with assigned students throughout the semester via phone, email, in-person meetings, and other communication channels to monitor progress and offer guidance.
• Facilitate connections between students and campus services, resources, and extracurricular opportunities.
• Encourage student accountability for academic performance and career aspirations.
• Conduct well-being checks and ensure students access resources outlined in individual academic success plans.
• Organize and promote student engagement activities and programs.
• Develop initiatives to increase student utilization of support resources and services.
• Track student utilization of external services and resources.
• Participate in college-wide committees as required.
• Uphold professional conduct in all interactions with students, college community members, and external partners.
• Maintain a thorough understanding of college information, organization, opportunities, and policies.
• Contribute to the planning and execution of new student orientation programs.
• Prepare and submit necessary reports in a timely manner.
• Assist in the development, preparation, and implementation of intervention plans for at-risk students.
• Engage in ongoing professional development through participation in professional organizations, seminars, etc.
• Provide documentation as requested to support accreditation, grant administration, and reporting efforts of the College.
• Fulfill other assigned work-related responsibilities as assigned.

Qualifications

REQUIRED QUALIFICATIONS:

• Bachelor's degree from a regionally accredited institution.
• One year of full-time experience of working with students in the fields of higher education, counseling (personal, social and vocational) student development, advising or a related field.

PREFERRED QUALIFICATIONS:

• An understanding of and commitment to the philosophy and mission of a community college.
• A sensitivity and commitment to cultural diversity.
• Knowledge of the transition needs of first-year and transfer students.
• The ability to handle multiple tasks and various situations in a calm and professional manner.
• Ability to work well under pressure and deadlines.
• Demonstrated ability to apply self-awareness and good judgment; refer students to other professionals when appropriate
• Ability to comprehend and interpret rules, regulations, policies, laws, and guidelines.
• Excellent customer service skills; including the ability to establish and maintain positive working relationships with students, colleagues, and staff.
• Ability to travel to different campuses.
• Must be willing and available to work flexible hours. May require some evening hours and activities at all campus locations.

Application Procedures/Additional Information

Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed online application packet to be considered for this position. Applicants who fail to submit all required information will not be considered. Only applications received during the period of this announcement will be considered. A complete application packet consists of:

• Trenholm State Community College online employment application.
• A current resume, including three (3) references.
• Copy of transcripts that demonstrate the required educational qualifications must be included and must identify the applicant, institution, degree, and date conferred.

WORK EXPERIENCE VERIFICATION
Neither a resume nor an application is appropriate verification of work experience. It is not our policy to contact current and/or previous employers to obtain employment verification. “Work experience verification is required in writing from your current and/or previous employer(s) confirming the required level of experience as stated in the “Minimum Qualifications” section and other related experience. Verification should include dates of employment and position title(s). Proof of work experience verification may be delayed until an official offer of employment using the Work Experience Verification form, which is found on the Human Resources home page. All work experience verification must be completed within 15 days following the employment offer.

APPLICATION DEADLINE: Complete application files will be accepted by the Office of Human Resources on a continuous basis and remain active for one year for available positions. Incomplete application packets will eliminate the possibility of a position opportunity.

EEOC, E-VERIFY, BACKGROUND CHECK STATEMENTS: Trenholm State Community College is an equal opportunity employer. It is the official policy of the Alabama Community College System that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Trenholm State Community College will make reasonable accommodations for qualified disabled applicants or employees.

Trenholm State Community College reserves the right to withdraw this job announcement at any time prior to the awarding. More than one position in the same job classification may be filled by the applicants for this position should another vacancy occur during the search process. Any offer of employment is contingent upon a satisfactory criminal background investigation. The applicant will be responsible for the cost of the criminal background investigation.
This employer participates in E-Verify.