Job Description

Operating Title

Long Classification Title

Campus Location

Department

Summary of Position

• Classroom Support
• Equipment Loan
• Digital Signage (hardware/ technical only)
• Special Event execution.

Acceptable minimum level of education

Acceptable minimum years of experience

Posting Number

Other minimum qualifications

• Bachelor’s degree and four years of experience in information technology field, Associate’s and six years, or combination of education and experience equal to eight years.
• Broad knowledge of several areas of information technology and thorough knowledge of specialty area as required by employing unit.
• Overall information technology skills as required by employing department/unit.
• Organizational skills and effective oral and written communication skills.
• Supervisory ability.
• Excellent customer service skills.

Additional Preferred Qualifications

• Experience in Higher Education.
• CTS, CTS-D or CTS-I certifications.
• Banner or Workday, Canvas, Database and web development skills/experience are desirable.
• Valid driver’s license.
• Excellent interpersonal skills.
• Ability to multi-task/balance multiple priorities.
• Experience using independent judgement to solve related technical issues.

Salary Information

Quicklink for Posting

Percent Time Information (FTE)

Grade

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

Posting Date

Open Until Filled

Posting Open to Internal Candidates Only?

Interested Internal Candidates Exist?

Job Category

Appointment Type

Equipment/Instruments

• Repair and maintenance Low-Voltage Electronics

Drivers License and Physical Requirements. Please check all items that apply.

Duty/Responsibility

• Responsible for the uptime of audiovisual systems in 119 classrooms.
• This will involve many tasks including but not limited to: Monitoring health of classrooms with remote monitoring tools like Crestron Fusion, watching TeamDynamix Ticket Queues, handling classroom emergency reports via Help Desk and Teams Chat.
• Responding “just-in-time” break/fix at times to classroom emergencies and attempting ITSM practices to restore teaching via viable workarounds.
• Maintain statistical data on classroom incidents and problems.
• Responsible for being problem coordinator for classroom issues not resolved at first contact. Responsible for notifying end users and work groups of identified service outages and reports service resolutions.
• Responsible for annual projects to replace equipment in sets of classrooms up for routine scheduled annual replacement.
• Carry project from analysis/ design through project phases of procurement/ vendor negotiations to installation, work with PSU facilities teams and IT Teams, to commissioning, training, documentation, and post installation project evaluation.
• Responsible for training, professional development, and supervision of staff in their efforts to support the LST services.
• Supervise staff/ prioritize projects and efforts/ schedule coverage/ performance evaluations.
• Satisfy documentation needs, such as creating documentation to accompany implementation of new or modified equipment or classroom equipment operation; ensures quality and consistency in documentation; writes and edits sophisticated documentation, which may be highly technical, in a format understandable and helpful to clients.

Duty/Responsibility

• Responsible for design, delivery and production of campus live in-person, hybrid, and virtual events to include possible cross-rent, contracting, load in, set up, operate, strike equipment.
• Typical equipment includes wired and wireless microphones, loudspeakers, signal processing/ amplification, video display screens, projectors, audio, and video monitors, recording equipment, mixing consoles.
• Events are typically for university functions such as meetings, celebrations, conventions, presentations, and news conferences.
• These duties include coordination and supervision of technicians, student staff and contractors. Assure timely payment of contractors.

Duty/Responsibility

• Oversee small projects; installations of technology to help departments who need technology updates and upgrades.
• Consult, design, procure, install, train departments.
• Typical small projects include an LCD TV for a digital sign installation, conference room display/ sound bar/camera/mics.
• Consult with departments on other technology needs such as sound and video reinforcement in larger spaces.
• Coordinate vendor installations as appropriate.

Duty/Responsibility

• Become fluent with the equipment checkout software WebCheckout and maintain the equipment loan service.
• Assess new loaner needs, retire old loaner items, maintain reliable fleet of loaner items.
• Oversee and optimize the process of the equipment check-out and check-in process.

Duty/Responsibility

• Work on workplace culture of a high-performing team of skilled technicians with high morale.
• Responsible for own training and maintenance of Avixa CTS (and other appropriate) certification.
• Promote the constant improvement and skill acquisition for staff.
• Promote collegial atmosphere with other teammates from LST, Endpoint Engineering, Help Desk, and ET&S staff.

*Please mention you saw this ad on PhdJobs.*

Apply Now